University Library Service to the General Public

Service Quality vs. Customer Satisfaction: Perspectives of Visitors to a Public University Library

This study proposes a conceptual model and empirically tests the relationships between customers and librarians (i.e. tangibles, responsiveness, assurance, reliability and empathy) with a dependent variable (customer satisfaction) regarding library services. The SERVQUAL instrument was administered to 100 respondents which comprises of staff and students at a public higher learning institution ...

Service to the Labor Community: A Public Library Perspective

Public Library Service to Children and Teens: A Research Agenda

THISPAPER DEALS WITH FOUR SIGNIFICANT UNANSWERED QUESTIONS related to children’s and young adult services in public libraries: 1.How have public library services to children and young adults developed over time? 2. How and why do young people use public libraries? 3. How can we evaluate the effectiveness of public library service for young people? 4.Why should policymakers fund public library s...

Designing a Model of Public Library Services to the Elderly in Tehran City

Purpose: To design a model of public library services to the elderly and to validate it among the librarians in Tehran City. Method: This is an applied research in terms of purpose using a mixed exploratory design. In the qualitative section of the current research, 19 experts and stakeholders in the field of elderly services were interviewed using a semi-structured in-depth interview techniqu...

Rethinking the architecture of public library spaces in order to redefine a new paradigm

Purpose: The present study aimed to briefly review the current status of the required spaces for the public libraries in the country and identify and redefine the architectural needs of these spaces to achieve a new pattern for contemporary libraries. Method: It is a qualitative research based on grounded theory. The data is collected using library and field methods, analytical analyses, and i...